How cancellations and refunds work.
DRAFT — pending review by qualified legal counsel and finance. The cancellation mechanics described below match how this app's billing actually works today; the specific refund percentages/windows are placeholders for the business to set, not real policy yet.
Cancelling a subscription takes effect at the end of your current billing period — you keep access until then, and you won't be charged again. We do not currently prorate mid-cycle refunds for early cancellation. [Decide: does the business want to offer prorated refunds, and under what conditions?]
AI credits are consumed as used and are non-refundable once consumed. Unused credits on a cancelled plan [are / are not — decide] refunded on a pro-rated basis.
Custom development is billed per milestone, not as a subscription. [Define: refund terms if a project is cancelled mid-milestone — e.g. work completed to date is billable, a deposit is non-refundable, etc. — this needs real input from how project contracts are actually structured.]
The Free plan has no charge to refund. Paid Website Builder plan cancellation (Starter, Professional or Ultimate) follows the same end-of-period rule as SaaS Tools above.
If you're charged twice for the same purchase due to a technical error, contact [Billing Contact Email] with your invoice/transaction ID and we'll investigate and refund the duplicate charge. This app's own webhook handling is designed to detect and reject duplicate payment confirmations before they double-charge your account — see Billing/invoices in your dashboard for your real transaction history.
Contact [Billing Contact Email] with your account email and invoice number. We aim to respond within [X business days].
Please contact us before filing a chargeback with your bank/card issuer — we can usually resolve billing issues faster directly.
